1. General Terms and Conditions
1.1. Dlux Pro Online shop belongs to Lash Professional O
1.2. Conditions apply to the legal relationships that develop between the client (hereinafter Client) and the owner Lash Professional OÜ (hereinafter Vendor) of the shopping environment located at the internet address www.dluxpro.ee (hereinafter Online shop) with respect to the purchase of products from the Online shop. In addition to these terms and conditions, legal relationships that develop from the purchase of products from the Online shop are regulated by legislation in force in the Republic of Estonia.
1.3. Vendor details: Lash Professional OÜ, A.H Tammsaare pst. 34-35, Pärnu, 80016, Registry No.
2.1. All prices shown on the Online shop are in Euros.
3. Products and Availability
3.1. Products displayed in the Online shop are usually in stock. The availability of said products is not guaranteed as this may be incorrect due to possible technical problems within the programs of the Online shop.
3.2. In the event that the Customer places an order, but it transpires that the given product is not in stock, an employee of the Online shop will contact the Customer and offer a replacement product, a possible new delivery date or refund the purchase sum to the Customer as soon as possible within a reasonable time but no later than 2 days after notifying the Customer of the out-of-stock product (in the event that payment was received in advance).
3.3. Colours displayed in photographs on the Online shop may vary depending on screen display settings.
4.1. The Customer chooses the desired product from the Online shop and adds it to the Shopping Basket by clicking on the button “Add to basket”.
4.2. To execute the order click on the button “Shopping basket”, enter the discount code (code given in accordance with a campaign). Enter required details and submit the order.
4.3. After submission of the order, the Online shop will send a confirmation of the order to the Customer’s e-mail.
4.4. The Payment Order should state the order confirmation number as a reference The invoice will be sent to you together with the ordered goods.
4.5. A Contract of Sale between the Vendor and the Customer enters into force from payment of the purchase sum due to the Vendor’s bank account.
4.6. When ordering, the Customer undertakes to submit details that are required and correct in order to complete the order.
4.7. When fulfilling the order the Vendor is not responsible for any failure to fulfil the order or any resulting consequences that are due to incorrectly submitted data.
5. Methods of Payment
5.1. Orders can be securely paid with the aid of Estonian banks (Swedbank, SEB Pank). Lash Professional OU is a responsible processor of personal data.
Lash Professional OU forwards personal data required for the execution of payments to their authorised processor Maksekeskus AS.
6. Registration in the Online shop
6.1. Each time you purchase products you are not required to waste time entering your data (address, name, contact details), as these will be displayed automatically.
6.2. You can subscribe to the Newsletter and always be the first to be informed of new information.
6.3. You can view your order history.
7.1. The Customer may choose between different product delivery methods. Product delivery is dependent on the postal service chosen by the Customer.
7.2. The Customer is obligated to pay for the cost of delivery of the Products, which is added according to the chosen delivery method and which is displayed before completion of the purchase.
7.3. Upon choosing the delivery method as Omniva parcel locker to parcel locker, the Product will reach the parcel locker chosen by the Customer within 2-5 working days after receipt into the bank account of the amount payable. The Customer will be notified of delivery of the Product to the parcel locker by an SMS that includes the locker combination, the parcel locker location and the term of the holding period. The parcel lockers are available 24 hours. The Product will be held in the parcel lockers for 7 calendar days starting from when the locker combination was sent to your mobile telephone. After the end of the aforementioned term the Product will be returned to the Online shop.
7.4. Upon choosing the delivery method as Omniva parcel locker to post office, the product will reach the post office chosen by the Customer within 2-5 working days after receipt into the bank account of the amount payable. The Customer will be notified of delivery of the Product to the post office by an SMS. The notification will state the location of the Parcel, the opening hours and contact details of the postal authority as well as the term of parcel storage. When retrieving the parcel bring the notification as well as an identity document.
7.5. Upon choosing the delivery method as SmartPost parcel locker, the Product will reach the parcel locker chosen by the Customer within 2-5 working days after receipt into the bank account of the amount payable. The Customer will be notified of delivery of the Product to the parcel locker by an SMS that includes the locker combination, the parcel locker location and the term of the holding period. The parcel lockers are available 24 hours. The Product will be held in the parcel lockers for 7 calendar days starting from when the locker combination was sent to your mobile telephone. After the end of the aforementioned term the Product will be returned to the Online shop.
7.6. In the event that the Customer places an order on the weekend (during the period ) or on a national holiday, the 2-5 working day term will start on the first working day after the weekend or national holiday.
7.7. Before submitting the order, the Customer is obligated to check the accuracy of the contact details to avoid delays or misunderstandings with respect to product delivery. The Vendor is not liable for product delivery delays or misunderstandings if the delay or misunderstanding was due to an inaccuracy in the order submitted by the Customer.
7.8. All products dispatched by the Online shop are inspected prior to dispatch to avoid situations where the Customer receives faulty products. Products sent from the Online shop are properly packaged.
7.9. In the event that the Product does not reach the Customer in good condition, the Customer is obligated to notify the Online shop by sending a letter in this regard by email to
8. Exchange and Return of Products
8.1. The Customer has the right to withdraw from the transaction within 14 days and exchange or return the ordered Product. The aforementioned 14 day term begins upon receipt of the Product or arrival of the Product or arrival of the Product into the parcel locker.
8.2.The Customer can return the Product to the Online shop, where the Product exchange or money reimbursement process will be carried out. The Online shop will notify the Customer by email to confirm Product receipt.
8.3. It is possible to exchange or return the Product via Omniva parcel locker, post office or Itella SmartPost.
8.4. The Customer bears the cost of delivery charges associated with returns via parcel locker or post office except if the Product arrived with defects.
8.5. In the event of an exchange, the Online shop will send the Customer a new Product directly after receiving the Product to be exchanged.
8.6. The Vendor reimburses the Customer the purchase amount together with delivery charges within 14 days of a request by the Customer to the Vendor for reimbursement. The Vendor may delay reimbursement of monies until the Customer has returned Product to the Vendor or if the Customer has submitted evidence that the goods have been returned. Reimbursement will be to the same bank account that the Customer used to make the refundable purchase.
8.7. To exchange or return the Product, the Customer is obligated to complete a return form that will be sent to the Customer by email within 2 days. After receipt of the application the Customer will be contacted by email. Exchange or refund will be accepted upon availability of proof of purchase. Upon returning the Product, the Product must be packaged such that neither the Product nor the Product packaging sustains damage during transport.
8.8. In the event of a refund due to product deterioration the user is responsible for the decrease in value resulting from use only if (s)he has used the product in a way other than what is required to ensure the nature, characteristics or performance of the product. To ensure the nature, characteristics and performance of the product, the user should handle and use the product only in the way in which (s)he would ordinarily be allowed to do so in the shop. For the Customer to not be liable for loss in value of the Product, the Product to be exchanged or returned must not, in particular, but not exclusively, be damaged; the Product must be in its original packaging; the packaging must be opened carefully without damaging it, if possible; and all original labels must be attached to the Product.
8.9. It is not possible to return cosmetic products if the packaging has been opened or other unopened products that are not eligible for return due to health protection or hygiene reasons or if these have been opened after delivery.
9. Claims Procedure
9.1. The Customer has the right to use legal remedies prescribed in the Law of Obligations Act § 101 (1): require performance of the obligation, withhold performance of an obligation which is due from the obligee, demand compensation for damage, withdraw from the contract, reduce the price.
9.2. The two-year deadline for submitting a claim as prescribed in the Law of Obligations Act § 218 (2) applies to products sold via the Online shop. Within the first six months the Vendor is liable for any lack of conformity.
9.3. From the provisions in the Law of Obligations Act § 222 (1), in the event of the Product not conforming to the contract, the Customer has the right to demand substitution or repair of the Product. In the event that the Product does not conform to the contract, the Vendor is liable for costs associated with substitution or repair of the Product.
9.4. The Customer must notify the Vendor of a defective product immediately, but no later than within two months, of becoming aware of the defect.
9.5. The Vendor is not liable for damages occurring as a result of abnormal use of the ordered Product nor for a delay in delivery if this is the result of circumstances beyond the control of the Vendor and/or is the result of circumstances unforeseeable to the Vendor (force majeure).
10. Purchase Terms and Amendments to Purchase Terms
10.1. Upon signing up with or completing purchases in the Online shop, the Customer agrees to the terms and conditions of purchase and is obligated to fulfil them.
10.2. The Vendor may change the terms and conditions of use and product prices in the Online shop. Notification of changes will be made available in the Online shop.
11. Other Terms and Conditions
11.1. Disputes that arise between the Customer and the Vendor will be resolved by negotiation. If no agreement is reached, the Customer has the right to seek to defend their rights in court or the Consumer Disputes Commission, the terms and conditions for access of which are available on the following website: avaldus-komisjonile.
12. Customer Support
12.1. Customer support telephone number is e-mail address:
12.2. Customer complaints submitted in writing will be answered by the Vendor no later than within 15 days.